Frequently Asked Questions
About the tutors
Are the tutors professionals working
in education?
Yes, all tutors are working in education.
Course costs
Does the cost for the course include
everything I need? Or are there any extra fees?
There are no other costs or fees.
How could I get my money back if
I don't like the course?
Just return the course in good condition within 60 days of receiving it, and
we'll send you a full refund.
Course duration
How long does it usually take to
complete the course?
Many students complete the course in five months. But you can do it as quickly
or slowly as you want. That's one advantage of distance learning.
Do I need to finish the course within
a certain time?
You can take as long as you want. Unlike other organisations, we don't set
any time limits.
What does the course cost?
You can find the cost of the course by clicking
here.
How can I contact my tutor or the
Institute?
There have two types of people you can contact - your tutor and a course advisor.
The tutor marks your work, and helps you with any problems. You can fax, e-mail
or post assignments to your tutor, whenever you want.
We don't give out the tutor's phone number, because a few people would spend
all day talking to their tutors, who would never get any work done.
But sometimes students get stuck, or have an urgent query. If so, you can phone
a course advisor at the Institute at any time during work hours. If you leave
a message out of work hours we'll ring you back the next day. You can contact
course advisors as often as you want, and about anything to do with SEN.
What is the difference between a learning support assistant,
a teaching assistant and a classroom assistant?
There is no clear distinction between these different job
titles. Learning support assistants, teaching assistants
and classroom assistants all support teaching and learning
in schools. They can all have a wide range of re-sponsibilities
and duties.
Who is this course aimed at?
This course is aimed at working or prospective learning
support assistants, teaching assistants and classroom assistants
who would like to build their knowledge of, or specialise
in, special educational needs.
All teaching and learning support staff in both mainstream
and special schools will be involved in supporting pupils
with special educational needs.
This course aims to build the knowledge and skills of support
staff so they are better able to provide high quality support
to children with a wide range of special educational needs.
What about accreditation?
Our course is fully accredited by the national awarding
body NCFE, and on completing it you get
a national award equivalent to Level 3 of the National Qualification Framework (NQF).
NCFE is recognised as an awarding body by Ofqual in England,
DCELLS in Wales and CCEA in Northern Ireland.
To read more about NCFE please go to www.ncfe.org.uk
When can I do the course?
Can I start the course at any time?
Yes.
Where can I study the course?
Is the course all from home, or
do I have to go to a test centre?
It's all from home.
How can I be sure that you're legitimate, and that you won't disappear with my money?
Here are some answers we hope will reassure you.
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We've been in operation since 1995; so we're very established.
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We publish our physical address at the bottom of each page - and you are welcome to visit us.
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We're audited by NCFE twice a year (you can phone them to verify they do that).
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You can read the Reviews of our students on the web site.
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You can ask us for the contact details of former students who will talk to you about their experiences.
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We publish an Ethical Statement here: www.inst.org/ethics.htm
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We're registered at Companies House: registration number 352 4886
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Our VAT number is 729 1528 23
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Our bank is NatWest, 7 High Street, Wells, Somerset (we have money in the bank and no loans or overdraft).
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We're registered with the UK government's Register of Learning Providers (www.ukrlp.co.uk); Number 10009490.
And finally, we love what we do; and we wouldn't do anything to jeopardise it.
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